A technology professional with success supporting domestic and international data centers to satisfy business requirements. Proficient at supporting lines of business including Retail, Credit Card, Worldwide Securities and Treasury Securities. Strengths include responding effectively and quickly to production problems, restarting recovery of jobs, training operators and maximizing customer service effectiveness while working in a high pressure, fast paced environment.
Skilled working with high volumes of transactions and data. Strong communication skills with an ability to effectively express difficult concepts to a diverse audience. Proven ability to establish good rapport with customers, staff and management. Strong, motivated and ready to share knowledge to help others improve performance and meet objectives.